Privacy Policy

As you visit our site, request more information, and process your application, you will be required to provide certain pieces of information about yourself, your contact details and other personal details required to organise your trip.

With this in mind, it is important you know that your information remains secure and protected and that you know how this information will be used.

This privacy policy sets out how Kaya Responsible Travel (Kaya) uses any information that you provide us when you use this website, with Kaya’s commitment to ensuring that your privacy is protected.

By providing information to Kaya you indicate that you agree to the collection and use of your personal information by Kaya as outlines in this policy.


What information is collected?

In order to respond to any enquiries you will be asked for contact details such as an email adress, home address or telephone number. To ensure that any phone calls are made during your daytime hours we may also request your location and timezone.

If you chose to sign up to any of our programs we will also require further information to help us shape your trip. This information will include your travel details, health information, personal preferences and a CV/resume or background on your skills and interests.

Payments are made directly into our bank by yourself or through our online Paypal system and so no financial information is taken by Kaya.


What we do with the information we gather.

Kaya does not sell, rent, trade or share any information gathered with any other companies or third parties who are not directly involved in the delivery of your programme.

This information is used only internally by Kaya administrators and administrators of any Kaya partners in the locations to which you sign up in order to understand your needs and provide you with a better service, and in particular for the following:

Operations
We use the information – other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

Improvements
We use the information – other than Client Data – to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, feature, and functionality.

Communications
We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User (i) for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Client Data or Personal Data posted on the Service or (ii) with updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”

Cookies and Tracking Technologies
We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service. You can obtain more information about cookies by visiting http://www.allaboutcookies.org.

Analytics
We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site, and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.


Internet based advertising

Interest based advertising is the collection of data from different sources and across different platforms in order to predict an individual’s preferences or interest and to deliver to that individual, or his/her computer, smart phone or tablet, advertising based on his/her assumed preference or interest inferred from the collection of data pertaining to that individual or others who may have a similar profile or similar interests.

We work with a variety of third parties to attempt to understand the profiles of the individuals who are most likely to be interested in the Kaya Responsible Travel projects so that we can send them promotional emails, or serve our advertisements to them on the websites and mobile apps of other entities.

These third parties include: advertising networks, which collect information about a person’s interests when that person views or interacts with one of their advertisements, attribution partners, which measure the effectiveness of certain advertisements; and business partners, which collect information when a person views or interacts with one of their advertisements.

In collaboration with these third parties, we collect information about our customers, prospects and other individuals over time and across different platforms when they use these platforms or interact with them. Individuals may submit information directly on our Sites or on platforms run by third parties, or by interacting with us, our advertisements, or emails they receive from us or from third parties. We may use special tools that are commonly used for this purpose, such as cookies, beacons, pixels, tags, mobile advertising IDs, flash cookies, and similar technologies. We may have access to databases of information collected by our business partners.

The information we or third party collect enables us to learn what purchases the person made, what ads or content the person sees, on which ads or links the person clicks, and other actions that the person takes on our Sites, or in response to our emails, or when visiting or using third parties’ platforms.

We, or the third parties with which we work, use the information collected as described above to understand the various activities and behaviors of our customers, Site visitors and others. We, or these third parties, do this for many reasons, including: to recognize new or past visitors to our Sites; to present more personalized content; to provide more useful and relevant ads – for example, if we know what ads you are shown we can try not to show you the same ones repeatedly; to identify visitors across devices, sales channels, third party websites and Sites, or to display or send personalized or targeted ads and other custom content that is more focused on a person’s perceived interest in products or services similar to those that we offer.

Our interest-based ads may be served to you in emails or on third-party platforms. We may serve these ads about our products or services or send commercial communications directly ourselves or through these third parties.

Visitors may opt out of receiving interest based advertising by advertising networks that may be delivered to them on our platform and other websites by visiting the following websites: http://www.aboutads.info/consumers; and http://www.networkadvertising.org. These features will opt a Visitor out of many – but not all – of the interest-based advertising activities in which we or third parties engage.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place efficient physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to : Kaya Responsible Travel, The Arches, North Campus Incubator, Sackville St, Manchester, M60 1QD, or info@kayavolunteer.com. Alternatively you may phone us on 0161 870 6212.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Changes to the policy

Kaya may change this policy from time to time by updating this page. You should continue to check this page to ensure that you are happy with any changes. This policy is effective from April 2009.

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